Eight years running day-to-day operations for a public school district: training staff on new systems, managing the district website, coordinating vendors and inventory, and fixing whatever breaks along the way.
Experience
IT Specialist
July 2020 – Present
Covington County School District, Collins, MS
- Train staff on new tools and procedures as they roll out.
- Manage the district website, keeping content current and accessible.
- Track inventory, order equipment, and evaluate vendors on cost and quality.
- First point of contact for 200+ staff, working phone, ticketing system, and walk-in requests.
- Handle data entry and recordkeeping across multiple systems.
- Troubleshoot hardware, software, and network issues district-wide.
IT Specialist
Apr 2014 – Jun 2017
Howard Technology Solutions @ Smith County Schools, Ellisville, MS
- Wrote documentation and user guides for non-technical staff.
- Served as the main technical contact for educators across the district.
- Led system upgrades, device rollouts, and preventive maintenance.
Help Desk Technician
Jan – May 2012
HostDime, Orlando, FL
- Supported hosting and data issues over phone and live chat.
- Maintained strong customer satisfaction ratings.
- Managed multiple simultaneous support requests.
Help Desk Technician
Feb – Jun 2011
IBM, Gunbarrel, CO
- Provided remote support and password resets using Active Directory.
- Troubleshot proprietary IBM software for internal users.
- Worked under time-sensitive conditions requiring accuracy and patience.
Education
Colorado State University
Anthropology coursework in progress · Fort Collins, CO
Jones College
Associate of Liberal Arts and Sciences, 2025 · Ellisville, MS
Certifications
- CompTIA A+
- Driver's License
Skills
Coordination
Training & onboarding, workflow coordination, inventory management, vendor evaluation
Communication
Customer service, documentation, front-desk & phone support, website & content management
Technical
Hardware, software & network troubleshooting, Active Directory, ticketing systems, cloud applications, Microsoft Office
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